Active Web Helpdesk 2

Operating systemsOS : Windows 2000,Windows XP/2003/2008
Program licensingSoftware Licensing : Shareware ($749.00)
CreatedCreated : Mar 8, 2003
Size downloadDownload size : 0.51 MBytes
Program licensing
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Active Web Helpdesk 2 Web-based Helpdesk Manager. It...

Web-based Helpdesk Manager. It works by routing the Customer questions to the proper Helpdesk Personnel. Helpdesk Personnel then answer the question (email sent to the customer) and can save it to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized.
The source code with Access or MS SQL database is available.


Features

Requires Customer registration and email confirmation
Define unlimited depth and number of categories
Add unlimited Helpdesk Personnel Accounts
Assign a Helpdesk Personnel per Category
Helpdesk Personnel save the Question as FAQ.
Administrator Approval before FAQ is published
Advance Search Features

search by category

What is new in official Active Web Helpdesk 2 software version? - none. What is expected in the future? Newly-made Active Web Helpdesk 2.1 be downloaded from current page, we also looking forward to unconfirmed 2.2 release build. You may download directly, estimated download time by ISDN or CDMA [~128 kbit/s] is 0:00:29. Just write the reviews of the Active Web Helpdesk. System requirements are Windows XP/2000 with IIS. No guide or Active Web Helpdesk tutorial available. The following languages are supported by Active Web Helpdesk: English.

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