Active Web Helpdesk 2
WEB-BASED HELPDESK MANAGER. IT WORKS BY ROUTI
Web-based Helpdesk Manager. It works by routing the Customer questions to the proper Helpdesk Personnel. Helpdesk Personnel then answer the question (email sent to the customer) and can save it to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized.
The source code with Access or MS SQL database is available.
Features
Requires Customer registration and email confirmation
Define unlimited depth and number of categories
Add unlimited Helpdesk Personnel Accounts
Assign a Helpdesk Personnel per Category
Helpdesk Personnel save the Question as FAQ.
Administrator Approval before FAQ is published
Advance Search Features
search by category
search all words
What is new in 2 software version? - Unable to resolve 2 news. What is expected in the future? Newly-made Active Web Helpdesk 2.1 be downloaded from current page, we also looking forward to unconfirmed 2.2 release build. You may download directly, estimated download time by ISDN or CDMA [~128 kbit/s] is 0:00:29. Just write the reviews of the Active Web Helpdesk. System requirements are unspecified. The following languages are supported by Active Web Helpdesk: English.
