Help Desk Authority (formerly BridgeTrak) 8.1 Build 221
COMPREHENSIVE HELP DESK SOFTWARE
Comprehensive trouble ticket tracking software for for IT and/or customer support desks. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules for customer self-help via the Web, auto issue escalation, asset inventory/management, advanced data searches, Active Directory integration, email to ticket conversion. iPhone client is also available for technicians on the go.
BOCA RATON, Fla.--(BUSINESS WIRE)--May 4, 2009--ScriptLogic® Corporation , a leading provider of systems lifecycle management solutions for Microsoft® Windows®-based networks, today announced Help Desk Authority 8.1, a powerful help desk software solution for tracking tickets and shortening the lifecycle of help desk issues. This latest version of Help Desk Authority, which will be available for download on May 11, accelerates incident resolution with: integration of hardware and software asset information directly into trouble tickets, a major upgrade of asset inventory collection features, further integration with ScriptLogic`s Desktop Authority®, an industry-leading solution for comprehensive desktop management, and an iPhone client.
Formerly known as BridgeTrak, Help Desk Authority 8.1 also introduces complete rebranding and new packaging options that recognize ScriptLogic`s help desk offerings as a strategic component of ScriptLogic`s expanding product portfolio. Furthermore, two advanced versions of Help Desk Authority (Pro and Enterprise) are now available through ScriptLogic`s distributor network in the U.S. and Canada.
Help Desk Authority 8.1 offers two ways to link asset inventory with help desk trouble tickets. First, Help Desk Authority`s optional HDAsset module has been significantly upgraded to gather an inventory of assets from the hardware and software on the Windows network without requiring agents to be installed on target devices. In addition, customers with Desktop Authority can schedule a regular import of asset inventory collected by Desktop Authority`s agents.
“At ScriptLogic, we are committed to updating our products to meet IT administrators` unique and evolving needs, ” said Jon Rolls, vice president of Product Management at ScriptLogic. “In order to expedite help desk trouble ticket resolution and deliver greater value to our customers, we`ve made big improvements in Help Desk Authority`s asset management capabilities, updated the product packaging options and added integration with our Desktop Authority product line.”
Help Desk Authority enables internal help desk technicians and external-facing customer service representatives to manage end-user issues, ensuring that issues are addressed in a timely manner. Three new editions provide varying levels of management and integration, customized to fit within organizations of any size. New Help Desk Authority editions, which include both Windows and Web-based interfaces, include:
Help Desk Authority Standard Edition: Easy to install solution includes basic ticket tracking, a standard search engine with customizable views and queries, customized reporting and a knowledge base of known issues.
What is new in 8.1 Build 221 software version? - Build 167 offers a number of product fixes including asset search and permisisons, knowledgebase calander, and more. What is expected in the future? Newly-made Help Desk Authority (formerly BridgeTrak) 8.2 be downloaded from current page, we also looking forward to unconfirmed 8.3 release build. You may download HDA.exe directly, estimated download time by ADSL2+ [~24.5 Mbit/s] is 0:00:19. Just write the reviews of the Help Desk Authority (formerly BridgeTrak). System requirements are Pentium Processor1 ghz+, 512MB RAM, 100mb. Program has been scanned and verified by the several antivirus and anti-spyware applications and Help Desk Authority (formerly BridgeTrak) found to be clean. The following languages are supported by Help Desk Authority (formerly BridgeTrak): English.
