Freeware HelpDesk CentreDesk Group 5.401
FREEWARE, MULTI-USER HELPDESK APPLICATIONS
CentreDesk is a freeware multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use
Core elements are:
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign logs to technicians
Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration
Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold"
Security ensures that only logs assigned to individual technicians can be viewed by them.
Provides a flexible workflow.
Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:
That the issue has been logged, and the details
Quotations (approved or rejected)
Invoicing (including a cancellation fee option) and a Batch Email facility.
Invoice summary
Log completion
Your SLA Contract labour charges are automated for quotations and invoices, so you don`t need to remember the different rates for each client and category.
A fully functional Parts inventory
To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.
What is new in 5.401 software version? - Update - Vista and Office 2007 enabled. What is expected in the future? Newly-made Freeware HelpDesk CentreDesk Group 5.402 be downloaded from current page, we also looking forward to unconfirmed 5.403 release build. You may download cd_group.zip directly, estimated download time by ADSL2+ [~24.5 Mbit/s] is 0:00:08. Just write the reviews of the Freeware HelpDesk CentreDesk Group. System requirements are Microsoft Office 2000 or 2003/2007 Professional. Program has been scanned and verified by the several antivirus and anti-spyware applications and Freeware HelpDesk CentreDesk Group found to be clean. The following languages are supported by Freeware HelpDesk CentreDesk Group: English.
