Public Folder HelpDesk for Outlook 10.1

Operating systemsOS : Windows 98/Me,Windows 2000,Windows XP/2003/2008
Program licensingSoftware Licensing : Shareware
CreatedCreated : Apr 22, 2009
Size downloadDownload size : 10.62 MBytes
Program licensing
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Test result: CLEAN

Public Folder HelpDesk For Outlook 10.1 Helps Your Su...

Public Folder HelpDesk offers a simple, well-known and user friendly interface, right in your Outlook client. Users familiar with Outlook can start working with Public Folder HelpDesk at once. Make a personal Outlook Task from a ticket with the press of a button, and synchronize with your PDA - perfect for support personnel always on the run. List all tickets assigned to you, work with the cases, print tickets, re-assign or forward the information - all with the simplicity you are used to in Outlook.

Email integration
Incoming email can be manually or automatically converted into HelpDesk tickets. Emails discussing a ticket are stored in a structured way to follow the progress of an issue.

Integrated Knowledge Base
After solving a problem, close the ticket and convert it to a Knowledge Base article. This information database allows your support team to efficiently share solutions to common or difficult problems. The database is easily accessed and searched through Outlook, and can also be published to your customers, allowing themselves to find solutions to their problems.

Follow up your performance
A report tool is also part of Public Folder HelpDesk. With this tool, you can create and generate reports and graphs based on closed tickets, to follow up your support team`s performance and work load. Number of tickets per month, time to solution for different problem types, support load per customer business unit and more. These reports will give your team the information needed to constantly adapt and improve your services.


Mailbox monitoring - select an incoming email and make it into a Helpdesk ticket complete with rich text, screenshots and attached files.
Better Callers handling - import customer information from the Global Address list, Active Directory or copy-and paste from an MS Excel list

What is new in official Public Folder HelpDesk for Outlook 10.1 software version? - Webformular hinzugefuegt. What is expected in the future? Newly-made Public Folder HelpDesk for Outlook 10.2 be downloaded from current page, we also looking forward to unconfirmed 10.3 release build. You may download directly, estimated download time by ADSL or EDGE [~1.8 Mbit/s] is 0:00:47. Just write the reviews of the Public Folder HelpDesk for Outlook. System requirements are Microsoft Outlook® 2000 SP1 oder spaeter, Outlook® View Control. Program has been scanned and verified by the several antivirus and anti-spyware applications and Public Folder HelpDesk for Outlook found to be clean. No guide or Public Folder HelpDesk for Outlook tutorial available. The following languages are supported by Public Folder HelpDesk for Outlook: German, English, French, Portuguese, Swedish.

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