Public Folder HelpDesk for Outlook 10.1
Public Folder HelpDesk For Outlook 10.1 Helps Your Su...
Incoming email can be manually or automatically converted into HelpDesk tickets. Emails discussing a ticket are stored in a structured way to follow the progress of an issue.
Integrated Knowledge Base
After solving a problem, close the ticket and convert it to a Knowledge Base article. This information database allows your support team to efficiently share solutions to common or difficult problems. The database is easily accessed and searched through Outlook, and can also be published to your customers, allowing themselves to find solutions to their problems.
Follow up your performance
A report tool is also part of Public Folder HelpDesk. With this tool, you can create and generate reports and graphs based on closed tickets, to follow up your support team`s performance and work load. Number of tickets per month, time to solution for different problem types, support load per customer business unit and more. These reports will give your team the information needed to constantly adapt and improve your services.
Mailbox monitoring - select an incoming email and make it into a Helpdesk ticket complete with rich text, screenshots and attached files.
Better Callers handling - import customer information from the Global Address list, Active Directory or copy-and paste from an MS Excel list
What is new in official Public Folder HelpDesk for Outlook 10.1 software version? - Webformular hinzugefuegt. What is expected in the future? Newly-made Public Folder HelpDesk for Outlook 10.2 be downloaded from current page, we also looking forward to unconfirmed 10.3 release build. You may download TeamHelpdeskSetups.zip directly, estimated download time by ADSL or EDGE [~1.8 Mbit/s] is 0:00:47. Just write the reviews of the Public Folder HelpDesk for Outlook. System requirements are Microsoft Outlook® 2000 SP1 oder spaeter, Outlook® View Control. Program has been scanned and verified by the several antivirus and anti-spyware applications and Public Folder HelpDesk for Outlook found to be clean. No guide or Public Folder HelpDesk for Outlook tutorial available. The following languages are supported by Public Folder HelpDesk for Outlook: German, English, French, Portuguese, Swedish.