Public Folder HelpDesk for Outlook 10.1
COLLABORATE ON HELPDESK TICKETS IN OUTLOOK
Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. E-mail history. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. Open webform for receiving support questions online.
Outlook form can be customized by administrator. VB 6 and .html source code available for purchase if further customizations are needed.
Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking.
Free 30 day trial! Organization price (690 US$ including 1 year support) - no limits on number of users.
Extensive documentation: many video demonstrations and downloadable manual and slideshow online.
Compatible with Outlook 2000-2003, Vista, IE7 and Office 2007.
What is new in 10.1 software version? - Auto-add of callers, Mass-emailing, Auto-assign of Responsible, Create tickets out of Outlook Tasks and Appointments. What is expected in the future? Newly-made Public Folder HelpDesk for Outlook 10.2 be downloaded from current page, we also looking forward to unconfirmed 10.3 release build. You may download pfhelpdesksetup.exe directly, estimated download time by ADSL or EDGE [~1.8 Mbit/s] is 0:00:46. Just write the reviews of the Public Folder HelpDesk for Outlook. Buy Public Folder HelpDesk for Outlook safely through the one software industry's premier registration commerce providers. System requirements are Exchange Server 5.5 or later. Program has been scanned and verified by the several antivirus and anti-spyware applications and Public Folder HelpDesk for Outlook found to be clean. The following languages are supported by Public Folder HelpDesk for Outlook: English, Czech, Danish, Finnish, French, German, Greek, Italian, Polish, Portuguese, Spanish, Swedish, Turkish.
