SupportSmith v2 2.0.0.31
REMOTE DESKTOP ACCESS TO YOUR PC.
SupportSmith v2 offers professional and company users the necessary resources to quickly establish secure connections between computers. No ports open are required neither on the Technician's side nor Customer's.
Quickly and safely establish remote desktop connections with a suite of support tools to allow for the best interaction, such as remote control, desktop sharing, application sharing, online collaboration, chat, remote shell, file transfer and port forwarding.
SupportSmith v2 uses SSH-2 (Secure Shell) protocol with Advanced Encryption Standard AES 128-bit and Active Directory authentication to manage accesses and permissions.
SupportSmith v2 provides the technician with complete Remote PC System Information without disturbing the user. This save consultants, system administrators and technical support providers time!
The new version includes several new features:
New Remote Support Tools
* Remote Shell and Port Forwarding
* Remote PC System Information
New Administrative Tools
* On-line PC Status Monitoring
* Remote PC System Overview
* Remote Wake Up (WOL)
* Incident Management
New Security and Privacy Tools
* Active Directory Authentication
* Remote Tool Access Rules
* Auditing
To meet the needs of every client, SupportSmith v2 is marketed in a flexible way. Learn more at:
http://www.supportsmith.com/.
About the company:
CYBELE SOFTWARE is a leading company in the design of solutions for accessing company information and system integration. Founded in 2002 by experts with more than 20 years of experience, and has prestigious clients in a wide range of business sectors.
Cybele Software, Inc. is pleased to announce the release of SupportSmith v2: an essential set of integrated tools to provide secure remote technical assistance.
SupportSmith 2.0 is not just another remote control; it gives you powerful remote support tools as well as remote support procedures to guarantee immediate and effective technical assistance to anyone, anywhere, without compromising end-user's privacy.
With SupportSmith 2.0 you will not depend on third-party services; it is fully deployed in your own infrastructure, keeping the data traffic within the boundaries of your company and under your control.
SupportSmith 2.0 takes the remote-assistance concept a step further: it now includes a SupportSmith TeamUp!, a per-to-peer collaboration tool that enables co-workers assist each other by sharing a single application or their whole desktop.
SupportSmith v2 Highlights
· Integrated Remote Support Tools
· Administrative and end-user requested remote assistance, with access rules.
· Ticketing system.
· Peer-to-Peer Collaboration and Assistance
· Access Control and Privacy Rules based on Active Directory
· Pre-installed and on-demand agents
· Works behind firewalls, NAT routers and proxies
· Uses SSH/2 protocol and doesn't require ports open.
· On site deployment with permanent licensing.
Tools for Technicians
- Support Manager Console
o Online PC/session status monitoring
o Instant Remote System Overview
o Chat
o Extended Remote WakeUp On Lan
o Support Queue Window
- Remote Support Window
o Remote Control: View and Control mode
o Remote Desktop
o File Transfer Manager
o Remote System Overview
o Remote Shell
o Remote Port Forwarding
Tools for End-users
- Request Technical Support
- Chat with Technician
- Work with a Colleague (peer-to-peer assistance or collaboration)
SupportSmith v2 runs under Windows 2000/2003/XP/Vista and Win 7, and it's fully available for 30-day free evaluation:
About Cybele Software, Inc.:
Since 2002, Cybele Software has been developing and marketing communication applications for businesses and software developers. In addition to SupportSmith, the company also offers:
- z/Scope, a terminal emulation solution for VTxxx, TN3270, and TN5250 hosts with full support for Internet-standard SSH and SSL protocols;
- TN BRIDGE Host Integration Pack, a library of host integration components for .NET, VB, and Delphi that provide full connectivity to IBM S/390 and AS/400 systems through standard Telnet protocols.
What is new in 2.0.0.31 software version? - Support for new Windows versions: Vista and Win 7.
Connectivity enhancements.. What is expected in the future? Newly-made SupportSmith v2 2.1 be downloaded from current page, we also looking forward to unconfirmed 2.2 release build. You may download SupportSmithv2.zip directly, estimated download time by ADSL2+ [~24.5 Mbit/s] is 0:00:11. Just write the reviews of the SupportSmith v2. System requirements are PC`s to Monitor Sys Req.: Pentium or compatible PC, 16 MB min, DISK SPACE: 9 MB, Win98 or later. Program has been scanned and verified by the several antivirus and anti-spyware applications and SupportSmith v2 found to be clean. The following languages are supported by SupportSmith v2: English.
