Rapidhelp With RapidHELP Software By H&N
rapidHELP 2.1 is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.
Transparent Data flow
Through its transparent data flow, rapidHELP [rapidhelp2.1.exe] is always just a mouse click away from all relevant data. Ticket can be automatically forwarded to the responsible supporters, taking absence, stand ins, and time overruns into account (escalation management).
When you create a new ticket, the software automatically displays that customers history, at the same time providing a knowledge base that contains all customer information concerning hotline contracts, support issues and the hardware and software used.
The system is multitasking compliant in every respect.
Integral Absence Manager
The Absence Manager controls the availability of all Call Centre staff.
Uniform GUI for Administrators and Users
rapidHELP - 45MB administrators use the same GUI as the users.
The Internet connection option allows your customers to directly verify the status of any logged call. It is also possible to raise tickets and search the knowledge database via the web interface.
The duration of all support actions can be timed automatically.
Automatical display of new tickets
The system automatically informs every supporter about new tickets, and provides a list of unhandled issues.
Clearly arranged statistics tell you everything you need to know about your Call Centres performance.
rapidHELP 2.1 is based on HTML and XML and offers via many integrated hyperlinks fast access to different programme functions.
Drag and Drop
The administrator can set up the user interface according to the wishes and requirements of the Call Centre Manager and his staff.
Each supporter and group can be equipped with different user rights.
What is new in official rapidHELP 2.1 software version? - New Release. What is expected in the future? Newly-made rapidHELP 2.2 be downloaded from current page, we also looking forward to unconfirmed 2.3 release build. You may download rapidhelp.exe directly, estimated download time by ADSL2+ [~24.5 Mbit/s] is 0:00:15. Just write the reviews of the rapidHELP. System requirements are Pentium 200 or equivalent, MS Windows 2000/XP, MS Internet Explorer 5.5 SP1 or higher, 15 MB free hard disk space, 64 MB RAM. Program has been scanned and verified by the several antivirus and anti-spyware applications and rapidHELP found to be clean. No guide or rapidHELP tutorial available. The following languages are supported by rapidHELP: English, German.