download call center [38 articles found]
Computer answering machine.
An advanced, yet simple-to-use
phone answering machine for your
voice modem. All the features you`d expect are supported:
call monitoring and logging,
Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and
conversation recording. ACC can send call notifications to your pager and voice messages over e-mail. It can also block certain types of incoming calls.
Communications - Telephony & VoIP, On January 24, 2008 updated, downloaded 2 times, file size is 2384Kb.
Call Center Server module for Terrasoft CRM.
Terrasoft Call Center Server is a separate module of popular Terrasoft
CRM that provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.
Communications - Telephony & VoIP, On January 22, 2008 updated, downloaded 2 times, file size is 10137Kb.
Your Conversational Answering Machine.
Answering Machine for scripting your own professional call center business scripts using a voice
modem. Features Caller-ID,
Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation,
Speech Recognition and Synthesis.
Communications - Connection Tools, On January 20, 2008 updated, downloaded 2 times, file size is 4545Kb.
Call volume forecasts, staffing optimization..
Don`t waste time or money on your call center schedules. Too much staff and expenses get out of control. To few staff and your customers get mad because of the long waiting queues. Start optimizing staff levels. Import data from call center applications or from Excel. Easy 1-click staff optimization report. Convert call volumes into optimal numbers of operators with Erlang C formula. No statistical or mathematical knowledge required.
Business & Finance - Accounting & Finance, On August 27, 2008 updated, downloaded 3 times, file size is 1479Kb.
Call Recording Machine ,Record Calls.
Call Recording Machine provides facility to record calls to Hard Disk and can be played whenever required.Provides
CLI Audio - Speech & Voice, On January 31, 2008 updated, downloaded 4 times, file size is 2662Kb.
Audio recording system for phone or dictation.
Dictation Buddy is an
audio recording program primarily for voice and
phone recording. It can also be used for transcribing and publishing sound files. The
software can record phone conversations in call-center environments and allows for easy management of sound files for review of agent activities. Main features:
1) Automatic sound activation
2) Automatic file save on phone hang-up
3) Imbedded text notes and bookmark facility.
Audio - Speech & Voice, On July 3, 2007 updated, downloaded 4 times, file size is 809Kb.
CTI software for Panasonic PBX.
Rander is
CTI software integrated with
Panasonic PBX. Rander brings together the two main communication tools: the
computer and the telephone. With Panasonic PBX and Rander working together, PC and telephone work as one device. Your company can work far more effectively with Rander as it gives you a basic call center functionality. Your employees can handle more calls in the same amount of time and you can provide your customers with better care.
Communications - Telephony & VoIP, On May 1, 2008 updated, downloaded 9 times, file size is 3095Kb.
Ticker bar that can display any RSS feeds..
RSS stands for "Really Simple Syndication" a common XML standard that allows receiving free
news sources such as headlines, breaking news, finance data, weather information or blogs on demand over the Internet. RSScrawler displays your favorite RSS news
feeds as a flicker-free
ticker bar on your Windows
Desktop. RSScrawler keeps you always informed in the same way as those ticker bars known from various TV stations. Never miss any breaking news!
Communications - Other, On January 31, 2008 updated, downloaded 8 times, file size is 1726Kb.
Feature rich Web Enabled CRM Software.
DEKSI
CRM for Linux is a feature rich multi-platform and scalable, on demand, Web-enabled CRM solution complete with marketing automation, sales force and contact automation, contract automation, quote and invoice management, product management, sales forecasting, reporting and analysis, integration with MS Outlook, MS Excel, Adobe PDF, Website integration, logistics, trip and employee management, shared calendar, instant messaging and chat.
Business & Finance - Other, On January 16, 2008 updated, downloaded 6 times, file size is 39577Kb.
Speak in English effectively on the telephone.
English is the language of business communication the world over. PublicSoft
Telephone English will help you improve your communication over the phone by helping you speak better English on the telephone. You will learn key phrases and replies that are used in everyday situations in the business world. You will learn how to finalize deals, place orders, receive and place complaints, take down and leave messages, in international pronounciation.
Hobby & Education - Language & Dictionaries, On January 31, 2008 updated, downloaded 4 times, file size is 49348Kb.
Customer Relatioship Management System.
FTrack is Small Business Multi-lingual Customer Relationship Management System (
CRM) with a
Help Desk Management System. Includes Products and Services Definition,
Marketing Campaigns, Mailings,
Sales Opportunities, Quotations, Sales Orders, Invoices, Pyments, Phone Call Management, Call Center, Help Desk, Service Requests, Assets, Service Contracts, Purchase Orders, Stock Management, everything integrated with Outlook
Business & Finance - Other, On April 5, 2008 updated, downloaded 6 times, file size is 16666Kb.
CallerID detection and display.
WhoCalls will use your modem to detect the
CallerID of a calling party. It will not answer the call, just display the caller information (if transmitted). If the caller is already in the database, its details and photo will be displayed. You may also use it to display information in an external database. Samples of a Call Center in MsAccess, Excel and Outlook are included. When configured as a Server, WhoCalls distributes the info on the network.
Business & Finance - Office Suites & Tools, On July 24, 2008 updated, downloaded 6 times, file size is 2677Kb.
Track and manage customer requests.
Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. For help desks or any call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.
Business & Finance - Other, On January 16, 2008 updated, downloaded 5 times, file size is 4807Kb.
ActiveX DLL that sends/receives SMS via GSM.
Wireless Dev Studio is an
ActiveX DLL that allows you to fully handle
GSM,
GPRS, HSCSD and UMTS modems. Main features:
Reception and forwarding of
SMS messages (text, flash, binary and UCS2 SMS); delivery reports handling; voice and data calls handling.
Application fields: sending of SMS messages pull services, SMS surveys,
industrial automation,
remote control,
remote monitoring,
vehicle tracking, push and pull service.
Software Development - ActiveX, On January 22, 2008 updated, downloaded 5 times, file size is 2351Kb.
Order entry, Inventory control, sales mgmt.
PHULmonty integrates the following functions to aid in business operations, and
CRM:
Order Entry
Account and payment on account management
Order invoices and Account Statements
A real time online Sales Monitor (see sales totals changes as they occur)
Sales reports, by product, customer, and sales representatives
Call Center with issue management and reporting
Product Inventory management
System Administration functions
Business & Finance - Inventory & Barcoding, On January 17, 2008 updated, downloaded 5 times, file size is 14000Kb.
The most advanced Open Source shopping cart.
The most advanced Open Source
shopping cart. Sell products, services, events and
subscriptions all bundled with e-Marketing, SMS-Marketing and management reports. Its powerful, efficient and easy to use delivering many high end features. In the backend, take advantage of many powerful features like advanced reporting, drop shipping and call center functionality.
osCommRes delivers all you need to sell a wide range of products and services.
Business & Finance - Project Management & Presentations, On January 31, 2008 updated, downloaded 6 times, file size is 16395Kb.
Easy-to-use Contact Manager..
Easy-to-use
Contact Manager to organize your
personal call center and keeps track of your contacts with
CRM data warehouse. Unique
database structure: input into the database any number of the description fields. You can keep detail
phone call history, dial phone numbers directly from the program, lunch of browser or email. Plug-ins to attach additional functions. Data Wizard to print data from the database or save them as a csv-format file.
Business & Finance - Calendars & Personal Managers, On January 20, 2008 updated, downloaded 3 times, file size is 1534Kb.
Feature rich Web Enabled CRM Software.
DEKSI
CRM is a powerful and feature rich multi-platform and scalable, on demand, Web-enabled CRM solution complete with marketing automation, sales force and contact automation, contract automation, quote and invoice management, product management, sales forecasting, reporting and analysis, integration with MS Outlook, MS Excel, Adobe PDF, Website integration, logistics, trip and employee management, shared calendar, instant messaging and chat.
Business & Finance - Other, On May 30, 2008 updated, downloaded 5 times, file size is 38902Kb.
ActiveX DLL that sends/receives SMS via GSM.
Wireless Dev Studio is an
ActiveX DLL that allows you to fully handle
GSM,
GPRS, HSCSD and UMTS modems. Main features:
Reception and forwarding of
SMS messages (text, flash, binary and UCS2 SMS); delivery reports handling; voice and data calls handling.
Application fields: sending of SMS messages pull services, SMS surveys,
industrial automation,
remote control,
remote monitoring,
vehicle tracking, push and pull service.
Software Development - ActiveX, On January 31, 2008 updated, downloaded 6 times, file size is 2351Kb.
Ecommerce Software and Shopping Cart Solution.
Ecommerce
shopping cart software for UNIX, Windows, and OS X servers; Management tools for eBay, Amazon.com, and Yahoo! seamlessly integrated for true online business marketing and sales. 100% Customizable template driven front-end plus powerful online management tools and data export/import features for real-time and 3rd party application integration. No programming required. Open Standards Supported. Additional modules available. Rent or Buy.
Web Design - E-Commerce, On January 19, 2008 updated, downloaded 4 times, file size is 5069Kb.