download helpdesk [25 articles found]
NetSupport DNA Helpdesk.
Every organisation depends in part on its IT infrastructure to remain competitive and efficient. Minimising the amount of system downtime is essential together with ensuring an effective solution is in place to assist and support users of IT assets. Available as a standalone application or as an integrated module of
DNA, NetSupport Helpdesk is a powerful and wholly
web based solution providing detailed recording and tracking of user Help Req
Economics - Other Marketing Progs, On March 28, 2009 updated, downloaded 77 times, file size is 49Kb.
manage change and growth in IT..
The IT Manager? was designed to help effectively and efficiently manage change and growth in IT Manager resources and other vital information on a daily basis allowing that information to be added, modified, or viewed with minimal effort. A resource can be a piece of
hardware, a
staff member, a
location, or a
vendor. The tool was intended to track information relevant to everyday operations of IT departments
Economics - Other Marketing Progs, On November 28, 2006 updated, downloaded 26 times, file size is 43Kb.
Organization software for Windows and Web..
The
organization software “
Zeta Helpdesk” for Windows and Web offers an optimal environment with its modular software architecture for the adaptation, documentation, monitoring and payoff of external or internal
support inquiries (tickets).
Economics - Other Marketing Progs, On January 31, 2008 updated, downloaded 31 times, file size is 71901Kb.
Simple shareware call logging.
Easy
Desk Helpdesk is a simple
call logging utility for small helpdesks and support centres. It is designed primarily to be quick and easy to use. For single or multiple support staff and with many features and reports. A fully working trial version can be downloaded from the Download page. Registration costs just $49.0
Economics - Other Marketing Progs, On October 2, 2009 updated, downloaded 27 times, file size is 4449Kb.
Cerberus Helpdesk Email Management Software.
Cerberus Helpdesk is a web based
email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more.
Computer Networking - EMails Managers, On December 23, 2007 updated, downloaded 33 times, file size is 3799Kb.
Helpdesk - Lotus notes based.
HelpDesk lite is a powerful, easy-to-use collaboration tool based on
Lotus Notes/
Domino platform. With HelpDesk lite, you`ll be able to: * Submit service requests via simple forms; * Manage and monitor your requests; * Communicate with HelpDesk team quick; * Print reports on the state of your requests; * Utilize various features such as escalation, automatic notifications, sort, search through, and more. HelpDesk lite is opensource software re
Economics - Business Databases, On September 11, 2009 updated, downloaded 7 times, file size is 318Kb.
Help Desk - Support Desk Software System.
ie
SupportManager is a fully featured desktop and
web based helpdesk system. It includes a web interface, email notifications, email logging,
knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager is easy to implement and use, highly customisable, and very competitively priced. The system can also be built upon to provide a bespoke solution if needed.
Economics - Other Marketing Progs, On May 13, 2009 updated, downloaded 24 times, file size is 20992Kb.
Support all your customers by remote control.
Provide
support to all your customers by
remote control. Remote Helpdesk can be started from a shortcut to a Web or file server and runs without installation. A single license includes unlimited clients. Features 256, 15, 16, 24, or 32-bit screen transfer, 256 key AES encryption (Rijndael) of all traffic, audio chat, file transfer, remote reboot, macro functions and proxy tunnel for supporting users behind firewalls.
Computer Networking - Remote PC Management, On January 6, 2009 updated, downloaded 30 times, file size is 2822Kb.
Web Based Help Desk Software: issues.
Jitbit Help-
Desk - ASP.NET-based customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk software (also called "trouble ticket software" or "
issue tracking software"). Easy to install, accessible from anywhere as a Web application and simple to use. Jitbit HelpDesk tracks and handles your customers` issues and saves your technicians` time. FREE evaluation version has no expiration.
Economics - Other Marketing Progs, On November 4, 2009 updated, downloaded 31 times, file size is 542Kb.
FREE 100% Browser Based Help Desk System.
versaSRS
Help Desk provides a flexible and scalable solution for managing
service request processes and providing cost effective solutions to end users and customers. versaSRS Help Desk takes advantage of the latest advancements in browser technology to provide a more intuitive user interface. What makes versaSRS HelpDesk stand out from the crowd is its unique desktop application style `look and feel`.
Economics - Other Marketing Progs, On May 31, 2008 updated, downloaded 39 times, file size is 9951Kb.
HelpDesk Software.
FastRequest Helpdesk- Helpdesk software,
Work order and Web form. All-In-One. The first Work Order or
help desk software to allow the creation of customized Web forms for submit tickets (Checkbox, Radio Button, Text Box, Drop-down List…). You can create your own request form within a few minute without any programming. Your clients create their requests themselves through the Web or the local network...
Web Design - Web Design & Other Tools, On April 12, 2009 updated, downloaded 64 times, file size is 53882Kb.
Web-requests management system.
Do you have a web site and customers? Great!
IPI.HELPDESK will help you to communicate efficiently with your customers through your web site. IPI.HELPDESK improves the process of communication with customers, which maximizes the percentage of
leads who become your buyers, boosts customer loyalty, and increases the number of repeat sales and sales on recommendation. And you wouldn’t lose customer
requests anymore.
Economics - Planners & PPT Presentation, On January 18, 2008 updated, downloaded 20 times, file size is 1592Kb.
Easy to use helpdesk software sensibly priced.
Easy to use helpdesk software,sensibly priced to suit all businesses. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied. Scalable - supports Access, Oracle and Sql Server. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping.
Economics - Other Marketing Progs, On December 3, 2008 updated, downloaded 26 times, file size is 4511Kb.
Free multi-user helpdesk system - no tiricks!.
Free multi-user helpdesk system - no timeouts, no tricks!!! Absolutely no charge for use. This is an earlier version of our helpdesk system and is completely free to use. Features: Audit Trail, E-mail notifications,Prioritize, Categorize, Flexible Reports.Maintain customer address and contact details,Transfer of jobs between operators.
Economics - Office Docs & Spreadsheets, On January 31, 2008 updated, downloaded 26 times, file size is 2331Kb.
Helpdesk software operated from a web browser.
Help Desk designed to be operated via your
web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine. Can be installed on any web server running a Microsoft Windows 95/98/NT/2000/2003/XP/Vista operating system. It can be accessed from any machine running a Javascript enabled web browser. Features:-Operator and end-user access. Automatic escalation. Email notification. Full Audit trail. etc.
Economics - Other Marketing Progs, On December 6, 2008 updated, downloaded 25 times, file size is 1927Kb.
Web-based Helpdesk Manager. It works by routi.
Web-based Helpdesk Manager. It works by routing the Customer questions to the proper Helpdesk Personnel. Helpdesk Personnel then answer the question (email sent to the customer) and can save it to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized.
The source code with Access or MS SQL database is available.
Features
Requires Customer registration and email confirmation
Define unlimited depth and num
Web Design - Reference & Tutorials, On December 23, 2007 updated, downloaded 60 times, file size is 520Kb.
Freeware, multi-user HelpDesk applications.
CentreDesk is a
freeware multi-user helpdesk application, that is affordable and easy to use. Member of the CentreDesk group of
Help Desk applications.
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign logs to technicians
Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration
Economics - Other Marketing Progs, On April 30, 2009 updated, downloaded 36 times, file size is 25272Kb.
Web Based Help Desk Software.
Web based Help Desk Software that provides tools for effective tracking and managing client requests and internal incidents. With IBN HelpDesk you can easily organize a powerful and reliable system for tracking both external and internal requests. IBN Help Desk solution is successfully used by our clients as a powerful tool for 24/7 service as well as support organization and call-center providing.
Coding Software - Help Authoring, On August 24, 2009 updated, downloaded 7 times, file size is 31980Kb.
Collaborate on helpdesk tickets in Outlook.
Collaborate on helpdesk tickets in
Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA.
Economics - Office Docs & Spreadsheets, On April 26, 2009 updated, downloaded 30 times, file size is 10639Kb.
helps your support team to organize.
Public Folder HelpDesk for
Outlook is based on Exchange public folders, which enables simple but efficient information sharing among multiple users. Support cases are stored in tickets, which can be assigned and re-assigned to support experts, while tracked and supervised by support managers. Customer information, problem description, progress, solutions, time spent and more information are all stored in the ticket.
Computer Networking - E-Mail User Agents, On May 12, 2009 updated, downloaded 31 times, file size is 10872Kb.