download service level agreement [11 articles found] (supplemental result)
ITIL - SLA Template.
This Service Level Agreement (
SLA) can be used as best practice guidance to facilitate internal IT service provision and level set expectations specific to
ITIL based service support and delivery processes. This template is one of many rapid deployment deliverables available in the more comprehensive IT Service Management (
ITSM) Toolkit that can be leveraged by IT professionals interested in standard, tactical deployment of robust IT services.
Economics - Office Docs & Spreadsheets, On January 15, 2008 updated, downloaded 47 times, file size is 2677Kb.
Web Based Help Desk Software.
Web based Help Desk Software that provides tools for effective tracking and managing client requests and internal incidents. With IBN HelpDesk you can easily organize a powerful and reliable system for tracking both external and internal requests. IBN Help Desk solution is successfully used by our clients as a powerful tool for 24/7 service as well as support organization and call-center providing.
Coding Software - Help Authoring, On August 24, 2009 updated, downloaded 8 times, file size is 31980Kb.
Web based help desk for small businesses..
Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.
Economics - Other Marketing Progs, On January 19, 2008 updated, downloaded 28 times, file size is 9444Kb.
Chroniker Availability Monitoring Package.
NodeWatch is for monitoring availability and response time of your nodes, ports, servers, applications, and vital network components.
TaskWatch for testing important user tasks so you know the response time of databasequeries, email, FTP, web page forms and content matching, LDAP queries, DNS, even custom tasks
Computer Networking - Network Monitors, On October 18, 2008 updated, downloaded 37 times, file size is 20177Kb.
Analyze LinkQuality.
LinkQA monitors
quality of point-to-point link in terms of
response time,
packet loss and
available bandwidth.LinkQA provides real time statistics of link quality parameters along with graphical view to provide visual effect for link quality analysis. LinkQA Offline reporting module provides historical interpretation. Easy report generation make management documentation more simple.
Sys Utils - Other System Programs, On December 23, 2007 updated, downloaded 21 times, file size is 1946Kb.
Web based Help Desk Software for Windows.
The Web
Help Desk software for Windows offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration.
Sys Utils - Operating System Maintenance, On April 28, 2009 updated, downloaded 68 times, file size is 80896Kb.
Web based Help Desk Software for Mac OS X.
The Web
Help Desk software for
Mac OS X offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration.
Economics - Other Marketing Progs, On April 29, 2009 updated, downloaded 83 times, file size is 55296Kb.
Unlock the Power of Cisco IP SLA.
IP SLA Monitor enables IP SLA on
Cisco routers and switches, configures the path-specific operation details, and displays the resulting real-time performance information in an easy-to-read dashboard. IP SLA Monitor`s intuitive interface allows you to easily monitor common IP SLA operations, including UDP echo, ICMP path echo (ping), TCP connect, DNS resolution, and HTTP.
Computer Networking - Network Monitors, On April 4, 2009 updated, downloaded 18 times, file size is 8833Kb.
Free help desk software for Windows Server.
No expiration, no ads, just free. The free
help desk software edition of Web Help Desk for
Microsoft Windows offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, customer support web portal, email-to-ticket conversion, and 2-way email integration.
Economics - Other Marketing Progs, On May 12, 2009 updated, downloaded 27 times, file size is 80896Kb.
Project Management Collaboration Software.
Web based Collaborative Intranet and Extranet Busineess Portal for Sharing Information and Files and Secure Communication. IBN includes a wide range of powerful project management collaborative tools: manage projects, upload files, follow the discussions, share a common calendar, and collaborate easier to ensure project success, MS Project Sync & MS Project Import/Export tools. IBN is also enabled with Issues Tracking and HelpDesk tools.
Live Communications - Messengers & Chat, On May 26, 2009 updated, downloaded 19 times, file size is 35123Kb.
Project Management Collaboration Software.
Web based Collaborative Intranet and Extranet Busineess Portal for Sharing Information and Files and Secure Communication. IBN includes a wide range of powerful project management collaborative tools: manage projects, upload files, follow the discussions, share a common calendar, and collaborate easier to ensure project success, MS Project Sync & MS Project Import/Export tools. IBN is also enabled with Issues Tracking and HelpDesk tools.
Economics - Time Tracking, On July 8, 2009 updated, downloaded 25 times, file size is 31539Kb.