download sla [14 articles found]
Web-based Customer Service & Support Software.
SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account &
Contact Management, SLA Management and
Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal & Product Catalog that makes Customer Support much easier.
Computer Networking - Other Network Tools, On January 21, 2008 updated, downloaded 9 times, file size is 32060Kb.
ITIL - SLA Template.
This
Service Level Agreement (SLA) can be used as best practice guidance to facilitate internal IT service provision and level set expectations specific to
ITIL based service support and delivery processes. This template is one of many rapid deployment deliverables available in the more comprehensive IT
Service Management (
ITSM) Toolkit that can be leveraged by IT professionals interested in standard, tactical deployment of robust IT services.
Marketing & Office - Office Docs & Spreadsheets, On January 15, 2008 updated, downloaded 7 times, file size is 2677Kb.
HelpDesk & Asset Mgmt Software, ITIL ready.
ManageEngine ServiceDesk Plus is a web based, easy to use
Help Desk and
Asset Management software which integrates Ticketing, Asset Tracking, Purchasing,
Contract Management and
Knowledge Base in one low-cost package. ServiceDesk Plus has a ITIL ready version which gives you the ability to improve productivity of your IT Service team and keep your end-users happy.
Computer Networking - Other Network Tools, On January 23, 2008 updated, downloaded 10 times, file size is 37002Kb.
Monitor Apps, Servers, DB, Systems, Websites.
Applications Manager monitors performance and availability of application servers (
JBoss,
WebSphere, Oracle AS,
WebLogic, Tomcat, WebLogic Integration,
Microsoft .NET), Transactions(J2EE Web Transactions, Java Runtime), databases (MySQL, SQL Server,Oracle, IBM DB2, Sybase),
SAP, web sites, systems, and network services. It helps IT Administrators and Operators managing an IDC or the IT infrastructure of an enterprise by providing fault and performance management capabilities.
Computer Networking - Network Monitoring, On April 20, 2008 updated, downloaded 8 times, file size is 38912Kb.
Availability monitoring, alerting & reporting.
CleverEye is
availability monitoring, alerting and reporting software. Automatically measure response time and trigger alerts when thresholds are broken. Easy to install, agent-less, Web based, supports multiple concurrent users. Four powerful modules to monitor from different perspectives: network layer, application layer, SNMP and operating system. Monitor servers, websites, databases, applications, CPUs, memory, disk, FTP, DNS, LDAP and more.
Computer Networking - Network Monitoring, On January 18, 2008 updated, downloaded 10 times, file size is 8073Kb.
Freeware, multi-user HelpDesk applications.
CentreDesk is a
freeware multi-user
helpdesk application, that is affordable and easy to use. Member of the CentreDesk group of
Help Desk applications.
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign logs to technicians
Time tracking, (calculates holidays and working days) and flagged to indicate the current status and duration
Marketing & Office - Other Marketing Progs, On October 3, 2008 updated, downloaded 9 times, file size is 25272Kb.
Monitoring for your websites and servers.
bello network
monitoring offers reliable network and website monitoring using
Paessler`s
IPCheck™ Technology, web or windows user interface. Sensor types include
PING,
PORT,
HTTP,
HTTPS, Advanced HTTP (e.g. for content checks), HTTP Transaction,
DNS,
SMTP,
POP3,
SNMP,
FTP and more. Notifications can be triggered by uptimes, downtimes or slow responses. Notifications can be sent to you by email,
ICQ,
SMS or
pager messages.
Computer Networking - Network Monitoring, On January 17, 2008 updated, downloaded 5 times, file size is 1287Kb.
Network Equipment Performance Monitor.
NEPM is the vital troubleshooting tool that you need to get beyond polling-based
monitoring to true
downtime and event detection, tracking, and correction. Unique precursor event links drill down to the causes of downtime or
intrusion events.
Performance graphs highlight element throughput and error rate.
Computer Networking - Network Monitoring, On January 23, 2008 updated, downloaded 5 times, file size is 2700Kb.
Chroniker Availability Monitoring Package.
NodeWatch is for monitoring availability and response time of your nodes, ports, servers, applications, and vital network components.
TaskWatch for testing important user tasks so you know the response time of databasequeries, email, FTP, web page forms and content matching, LDAP queries, DNS, even custom tasks
Computer Networking - Network Monitoring, On January 17, 2008 updated, downloaded 9 times, file size is 9377Kb.
Cerberus Helpdesk Email Management Software.
Cerberus Helpdesk is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more.
Computer Networking - E-Mails Management, On December 23, 2007 updated, downloaded 8 times, file size is 3799Kb.
Affordable, multi-user workshop Help Desk.
Service Log is a multi-user
workshop help desk application, that is affordable, simple to install, and easy to use.
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign logs to technicians
Logs are automatically set to a required date of one working day from listing, (calculates holidays and working days) and flagged to indicate the current status and duration
Coding Software - Help Tools, On December 5, 2006 updated, downloaded 5 times, file size is 10107Kb.
Orion VoIP Monitor.
VoIP Monitor enables you to measure and track
performance of voice quality across WAN links. Leveraging
Cisco® IP SLAs, VoIP Monitor collects and analyzes VoIP performance statistics including MOS, jitter,
network latency, packet loss and other important quality of service (QoS) metrics. These features enable you to proactively find the root cause of VoIP performance degradation and measure expected voice quality in advance of a VoIP deployment.
Computer Networking - Network Monitoring, On January 19, 2008 updated, downloaded 6 times, file size is 9491Kb.
A comprehensive network monitoring solution..
An advanced, easy-to-use
network monitoring solution. Features include: up/downtime monitoring, traffic and usage monitoring, analysis and reporting.
SNMP, WMI,
Packet Sniffing, and
NetFlow data acquisition methods are supported. Users can monitor their networks using more than 30 sensor types. Alerts are sent as soon as a network outage occurs.
PRTG Network Monitor is available in both Freeware and Commercial editions.
Computer Networking - Network Monitoring, On October 10, 2008 updated, downloaded 6 times, file size is 30337Kb.
Application & network monitoring software.
Longitude is agentless application performance and network monitoring software that monitors, alerts and reports on availability and performance of Windows, Unix and Linux systems. Automatically receive email, phone, and pager alerts, send SNMP traps, perform corrective action based on what`s important at your site. Longitude monitors vital performance metrics, alerts you to problems, solves problems proactively, and generates reports and graphs.
Computer Networking - Network Monitoring, On July 13, 2008 updated, downloaded 7 times, file size is 244140Kb.